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1. What is Sky Sports Streaming?
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| Sky Sports channels are now available as a live stream over broadband internet. Versions of the following Sky Sports channels are available: Sky Sports 1, Sky Sports 2, Sky Sports 3, Sky Sports Xtra and Sky Sports News. |
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2. Who can get it?
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| Sky Sports Mix subscribers who also subscribe to Multiroom can access this service. Sports Mix subscribers without multiroom will also be able to access if they pay the appropriate subscription charge. Qualifying subscribers will also need to have registered for a sky.com account to use the service. |
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4. What is Sky Bet Live?
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| Sky Bet Live is a service provided by Sky Bet. It is provided to allow Sky Bet customers to place bets on some of the many sporting events which are available via the Sky Sports online streaming service. It is designed to allow them to do this without having to leave the Sky Sports streaming page. For more information or help on this service please see the Sky Bet section of the FAQs. |
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1. What is Sky Bet?
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| Sky Bet is BSkyB’s betting and gaming service. It matters more when there’s money on it and that's a fact. Sport becomes even more exciting. There's more passion, more pleasure and more pain. Football, horse racing, golf, cricket, tennis, rugby, darts... the list goes on and on! |
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2. How can I use Sky Bet?
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| Sky Bet is easy to use. If you are an existing customer, you can use your User ID and PIN to place bets using Sky Bet Live next to the Sky Sports Stream. Bet on events as you watch Sky Sports, then check to see if you won.
If you are new to Sky Bet, you will be asked to register . Use this link or the link on Sky Bet Live, it’s a simple process and should only take about 5 minutes. Note this link will open in a new window. |
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4. Transactions and Banking
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| To comply with regulations set out by the card issuers, Sky Bet operates certain policies and procedures, click here for more details. Note this link will open in a new window. |
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5. Rules
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| All bets and transactions placed through Sky Bet Live are subject to Sky Bet’s rules. Please click here for a full set of Sky Bet rules. Note this link will open in a new window. |
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6. Responsible Gambling
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| We are committed to Responsible Gambling and have a number of self-help tools to help you manage your gambling. We also work with a number of independent charitable organisations who can offer help or answer any questions you may have. Click here for more info. Note this link will open in a new window. |
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7. Customer Support
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| Email: help@skybet.com
Telephone: 08000 725 181 (Lost User ID or PIN)
08000 724 777 (UK Freephone)
1800 928 949 (ROI)
+44 1423 850 640 (Overseas)
Post: Sky Bet Customer Care
Central House
Beckwith Knowle
Otley Road
Harrogate
North Yorkshire
HG3 1WA |
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2. I’ve forgotten my password
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| If you have forgotten your My Sky password, you can reset it from the sky.com web site, by clicking here or on the 'I have forgotten my password' link on the 'Sign In' page. |
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3. I've forgotten my username
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If you have forgotten your My Sky username, you can retrieve it from the sky.com web site, by clicking here or on the 'I have forgotten my username' link on the 'Sign In' page.
You can also contact the Customer Operations Team on the telephone number provided in the GENERAL section. |
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5. I get a message saying that I have the wrong type of subscription
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| If you are not a subscriber to both Sky Sports 1 and 2 you will see this message if you attempt to login. If you would like to upgrade your subscription so that you can take advantage of this service, visit sky.com (click here) or call Customer Services on 08702 404040 for more information.
If you believe you have the correct subscription and you are seeing this message please call Customer Support on +44 (0) 870 0248 971 for assistance. |
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6. Will the payment appear on my Sky bill?
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| No – for those customers who need to pay the fee, the charge will appear on the credit or debit card used to make the payment as ‘WP Online Svcs’. There is no charge necessary for Sky Sports Mix customers with Multiroom. |
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7. What does the service cost?
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The cost of receiving the Service for the Term will be as follows:
1. If you are a Sky TV subscriber and you subscribe to Sky Sports 1 and Sky Sports 2 and Sky Multiroom (and are not benefiting from any other offer), the cost of subscribing to the Service for the Term shall be £0 for the Term.
2. If you are a Sky TV subscriber, but do not subscribe to Sky Sports 1 and Sky Sports 2 and Sky Multiroom (or you do, but you are benefiting from another offer), the cost of subscribing to the Service for the Term shall be £10 for the Term.
The term is 30 calendar days.
Please note that the Service is not available to non-Sky subscribers. |
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1. How do I contact customer support?
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| If you need to talk to us about using the video streaming service please call us on +44(0) 870 0248 971.
If you need to talk to us about using the Sky Bet Live service, contact Sky Bet customer services on:
from UK 08000 724 777, from ROI 1800 928 949, from Overseas +44 1423 850 640.
Alternatively, you can email Help@skybet.com. |
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1. Privacy policy
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Yes, our privacy policy is stated below and forms part of our terms and conditions for this service.
By opting to take up the Service, you agree that any member of the British Sky Broadcasting group and any company which may succeed our businesses, may use and share the information you provide and other information we hold about you for account management, market research and the marketing of Sky’s and third parties’ products and services. This may include contacting you by post, telephone, email or SMS unless you tell us you don’t want to be contacted in any of these ways by calling us on 08702 40 40 40.
We may also share such information with credit reference agencies and other companies including for use in credit decisions, for fraud prevention and to pursue debtors.
Information held by the Sky group about you may also be shared with other companies outside the group, including for sales, marketing and market research purposes by such companies, unless you indicate that you wish to be excluded from such uses by contacting us on 08702 40 40 40. |
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1. Will the stream be exactly the same as the Sky Sports broadcast channel?
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Certain programmes will not be available to broadband viewers due to arrangements with our rights partners. On these occasions a graphic will explain that the programme is currently unavailable. At present, the following programming will not be available via this service: WWE, non-live UEFA Champions League and HBO boxing events.
The broadband streaming versions of the channels will also have a slight transmission delay in comparison to the version of the channels being broadcast on the Sky satellite platform. |
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1. I get a virus alert when I try to watch
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With some instances of McAfee VirusScan anti-virus software, a false alert for the bo:heap malware/virus is displayed when Windows Media Player starts. This is a known issue and is caused when the 'Buffer Overflow Protection' setting is enabled in your McAfee VirusScan.
To prevent this error from occurring, you can either disable 'Buffer Overflow Protection' or add Windows Media Player to the list of excluded applications within you anti-virus software. |
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3. Licence delivery error: A problem has occurred in the DRM component
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This problem may have a number of contributory factors.
Depending on your system, you may need to try one or more
of the following steps in order to fully resolve the issue.
After completing each step, check to see if the issue has been resolved.
- Step 1: Re-individualize Windows Media Player following the link to
Microsoft Security Upgrade page.
- Step 2: Update Windows Media Format run-time components:
- Step 3: Reset DRM system
- Warning: This may delete all media usage rights
and you may not be able to play
protected files you have aquired / downloaded earlier. Please
refer to Microsoft F.A.Q (below) for further information.
- Ensure that your File Explorer settings allow viewing hidden files and folders:
- Open explorer.
- Select Tools > Folder Options menu.
- Select View Tab.
- Check Show hidden files and folders.
- Uncheck Hide protected operating system files (Recommended).
- Save these settings.
- Follow the steps described in "Q. Why do I get
an error message that the rights (or licenses) for my files are
corrupted or not valid?" section of
Microsoft DRM F.A.Q.
Note: if you are using Windows Media Player 9 or earlier,
please follow the steps described for Windows Media Player 10
of the F.A.Q. section above or proceed to the
Microsoft Knowledge Base kb810422.
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4. Licence delivery error: Parameter is incorrect
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This problem may have a number of contributory factors.
Depending on your system, you may need to try one or more
of the following steps in order to fully resolve the issue.
After completing each step, check to see if the issue has been resolved.
- Step 1: Re-individualize Windows Media Player following the link to
Microsoft Security Upgrade page.
- Step 2: Update Windows Media Format run-time components:
- Step 3: Reset DRM system
- Warning: This may delete all media usage rights
and you may not be able to play
protected files you have aquired / downloaded earlier. Please
refer to Microsoft F.A.Q (below) for further information.
- Ensure that your File Explorer settings allow viewing hidden files and folders:
- Open explorer.
- Select Tools > Folder Options menu.
- Select View Tab.
- Check Show hidden files and folders.
- Uncheck Hide protected operating system files (Recommended).
- Save these settings.
- Follow the steps described in "Q. Why do I get
an error message that the rights (or licenses) for my files are
corrupted or not valid?" section of
Microsoft DRM F.A.Q.
Note: if you are using Windows Media Player 9 or earlier,
please follow the steps described for Windows Media Player 10
of the F.A.Q. section above or proceed to the
Microsoft Knowledge Base kb810422.
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5. Licence delivery error: Automation server can't create object
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This error should only appear for Internet Explorer browsers. Please choose the solution appropriate to your version of Internet Explorer.
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Internet Explorer version 7 or later
- Navigate to Tools > Manage Add-ons >
Enable or Disable Add-ons...
- In the list of Add-ons find RMGetLicense Class.
Note: if you cannot see this add-on try changing the view
in the Show dropdown list.
- Select the RMGetLicense Class.
- In the Settings section click Enable.
- Click OK.
- If you do not see RMGetLicense class in the list of Add-ons:
- Set your Security settings to Default Level if necessary:
- Navigate to Tools > Internet Options.
- Select Security Tab.
- Click Default Level.
- Click OK.
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Internet Explorer version 6 on Windows XP Service Pack 2
- Navigate to Tools > Manage Add-ons...
- In the list of Add-ons find RMGetLicense Class.
Note: if you cannot see this add-on try changing the view
in the Show dropdown list.
- Select the RMGetLicense Class.
- In the Settings section click Enable.
- Click OK.
- If you do not see RMGetLicense class in the list of Add-ons:
- Set your Security settings to Default Level if necessary:
- Navigate to Tools > Internet Options.
- Select Security Tab.
- Click Default Level.
- Click OK.
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an earlier version of Internet Explorer than those above
- Set your Security settings to Default Level if necessary:
- Navigate to Tools > Internet Options.
- Select Security Tab.
- Click Default Level.
- Click OK.
- Ensure that you have Windows Media Player installed.
- Install the latest version of Windows Media Player from the
Microsoft site.
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6. I get an error saying I am trying to use the service outside the U.K.
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You must be in the UK or Republic of Ireland to view Sky Sports streaming.
If you have received this message, it appears from your IP address that you are trying to access our streaming web site from outside the UK and Republic of Ireland. Alternatively, your Internet Service Provider (ISP) may be assigning you an IP address which is associated with another country. Please contact your Internet Service Provider for information about this. |
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8. When I go to watch an event, Windows Media Player sticks on ready
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To determine the cause in your case, right click on the player
and select Error Details....
Then click Web Help or More Information to get additional information.
- If the error refers to a DRM license issue such as
"Windows Media Player cannot play, synchronize, or burn a protected file
because an error occurred while verifying the license.",
this could mean that your DRM component is corrupt.
Refer to the "Licence delivery error:
A problem has occurred in the DRM component" section in this FAQ
for details on how to fix this issue.
- Otherwise if you are using Internet Explorer 6,
apply the following rollup fix from
Microsoft Knowledge Base kb922760.
- Refer to Microsoft's help pages for more information.
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10. I get a picture but no sound
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Please try the following methods to resolve this issue:
- At the bottom of Windows Media Player 10 there is a mute symbol, ensure that this has not has been activated
- Move the volume slider to the right of the mute symbol. Right click the speaker Icon on the right of your taskbar, the taskbar is normally at the bottom of your screen where you find the start button. If you can not see a volume icon you may find that it has been hidden, simply click on the blue arrow and the volume icon will appear
- If you are using external speaker’s check that the volume for your speakers is turned up and that there is power to your speakers. Check you have sound from another application within your PC, for example you could try playing a CD. If there is no sound when you try this then please revert to your PC Manual.
- Please refer to Microsoft's help pages for more information.
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17. What System Will I need?
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| For the best results, we recommend Windows Media Player version 10 or 11 with Internet Explorer 6 or above running on Windows 2000, XP or Vista..
If you do not have a recent version of Windows Media Player and/or Internet Explorer, you can download the latest versions from www.microsoft.com
The following browsers are also supported: Internet Explorer 5.0 or above, Opera 8 or above, Firefox.
As the Microsoft Digital Rights Management (DRM) licence system is not fully supported on Mac OS, this service is unfortunately not available to Mac users. |
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21. Can I adjust the playback quality?
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This broadcast is streamed only at a single speed, however you could try choosing between the settings 1, 2, 3 available in the "Playback Options" area to the right of the player and sample the playback quality in each case.
These settings may use different internet protocols, packet sizes or network routes to delivery the video to you. Choose the one that appears to offer you the best playback quality (in some cases, depending on your configuration, ISP etc, you may not detect much difference between the various settings). Note that the last setting chosen will be retained for playback on that PC.
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