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1. What is UEFA Champions League Streaming?
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| Sky will now be broadcasting UEFA Champions league matches live and on-line over broadband internet. This service will be available to Sky and non-Sky customers and will start with the first Group Stage matches. Broadband Streaming is available to customers in the U.K. and Republic of Ireland. |
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2. How can I get it?
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UEFA Champions League will be available to all users whether you are a current Sky Digital customer or not. You will be able to purchase a ticket to each match on-line using a credit or debit card.
To purchase a ticket you will need a sky.com account which is freely available to anyone, regardless of whether you are a Sky subscriber or not. If you do not already have a sky.com account, you can register by clicking the 'Register' link at the top of the page, or the sky.com 'Register Now' link on the 'Sign In' page.
If you are already a Sky Sports subscriber, using your sky.com account to sign in will allow us to offer you discounted ticket prices! |
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3. What kind of Sky customer am I?
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A Sky Sports 1 + 2 subscriber is someone who subscribes to both Sky Sports 1 and Sky Sports 2 channels.
A Multiroom subscriber is someone who has two or more active Sky subscriptions in a household. |
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4. How do I register for UEFA Champions League streaming?
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To purchase a ticket, you will need a sky.com account which is freely available to everyone regardless of whether you are a Sky subscriber or not.
You may already have created a sky.com account if, for example, you use Sky's broadband or mobile services. If this is the case, you can use your existing username and password details to sign in.
If you do not have a sky.com account, you can register by clicking the 'Register' link at the top of the page, or the sky.com 'Register Now' link on the 'Sign In' page. This will open a new window and take you through a step-by-step process to create a new sky.com account. Please note that the registration process is split into Non Sky Digital and existing Sky Digital customers; please ensure that you select the appropriate path. If you are already a Sky Sports subscriber, correctly registering and then using your sky.com account to sign in will allow us to offer you discounted ticket prices! Once you have registered, you may simply close that window and return to this web site to continue. |
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1. I’ve forgotten my username
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If you have forgotten your sky.com username, you can retrieve it from the sky.com web site, by clicking here or on the 'I have forgotten my username' link on the 'Sign In' page.
You can also contact the Customer Operations Team on the telephone number provided in the GENERAL section. |
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2. I’ve forgotten my password
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If you have forgotten your sky.com password, you can reset it from the sky.com web site, by clicking here or on the 'I have forgotten my password' link on the 'Sign In' page.
If you have already purchased a ticket, and you are not able to retrieve your sky.com password, you may also sign in using your email address (the one you provided when you purchased your ticket) and the Receipt ID from your confirmation email. If you have lost this email, please click on the 'I have forgotten my Receipt ID' link on the 'Sign In' page and it will be resent to you. |
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3. I've forgotten my receipt ID
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Your receipt ID was listed on the purchase confirmation page when you bought your ticket, and it would also have been sent to you via email.
If you have lost or forgotten your receipt ID, please click on the 'I have forgotten my Receipt ID' link on the 'Sign In' page. You will be prompted to enter your email address (the one you originally used when you purchased your ticket) and your receipt ID will be resent to you. |
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4. Why can’t I see an event I have already purchased?
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| In order to see an event which you have already purchased you need to sign in. Click on the 'Sign In' link and enter your sky.com username and password. If this doesn't work, please try again using the email address you provided when you purchased your ticket and the Receipt ID from your confirmation email. |
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1. Is there a privacy policy and how will my details be used?
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Yes, our privacy policy is stated below and forms part of our terms and conditions for this service.
You confirm that any member of the British Sky Broadcasting group may use and share information we hold about you with other companies in the group for market research and the marketing of Sky’s products and services. This may include sending you marketing by email or SMS about the Service or other similar products and services unless you advise us of your preference not to receive such forms of marketing.
Information held by the British Sky Broadcasting group about you may also be shared with other companies outside the group, including for sales and marketing purposes and for market research on products and services, unless you advise us of your preference not to share such information with such third party companies.
If you have not already told us that you do not want to receive marketing by email or SMS, or us to share information about you with companies outside the British Sky Broadcasting group, then please call +44 (0)870 0248 971. |
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3. Will there be adverts during live streaming?
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| No, the adverts shown during the events on TV will not be displayed during the live streaming over the Internet. Instead 'holding cards' will be shown until live broadcast resumes, for example, you will see a message similar to the following during commercial breaks: 'Champions League coverage will continue shortly'. |
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2. Can I adjust the playback quality?
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These events are streamed only at a singe speed, however you could try choosing between the settings 1, 2, 3 available in the "Playback Options" area to the right of the player and sample the playback quality in each case.
These settings may use different internet protocols, packet sizes or network routes to delivery the video to you. Choose the one that appears to offer you the best playback quality (in some cases, depending on your configuration, ISP etc, you may not detect much difference between the various settings). Note that the last setting chosen will be retained for playback on that PC.
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4. What system do I need?
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For the best results, we recommend Windows Media Player version 9 or 10 with Internet Explorer 6 or above running on Windows 2000 or Windows XP.
If you do not have a recent version of Windows Media Player and/or Internet Explorer, you can download the latest versions from www.microsoft.com
The following browsers are also supported: Internet Explorer 5.0 or above, Netscape 7.01 or above, Opera 8 or above, Firefox.
As the Microsoft Digital Rights Management (DRM) licence system is not fully supported on Mac OS, this service is unfortunately not available to Mac users. |
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6. Can I use Windows Media Player 11 to watch the events?
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Version 11 of Windows Media Player is currently only a 'Beta' release and so is not yet fully supported by Microsoft. As a result, we are not able to guarantee that the streaming service will work with this version of Windows Media Player.
For the best results, we recommend that you use Windows Media Player version 9 or 10. |
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9. Will I need broadband to view the matches?
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You will need a high speed broadband connection with a minimum download rate of 1Mbps in order to view these events. Please check that you can view our demo clip or click on the "Test your connection" link.
When viewing the demo clip, the video should be smooth, without breaks or pauses, and you should not experience 'buffering' by Windows Media Player except when you first start to view the stream. If the video does not display smoothly, then you may not have a fast enough broadband connection. |
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10. What Internet connection speed do I need?
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You will need a high speed broadband connection with a minimum download rate of 1Mbps in order to view these events. Please check that you can view our demo clip or click on the "Test your connection" link.
When viewing the demo clip, the video should be smooth, without breaks or pauses, and you should not experience 'buffering' by Windows Media Player except when you first start to view the stream. If the video does not display smoothly, then you may not have a fast enough broadband connection. |
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16. When I try to watch an event, I get a picture but no sound
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Please try the following methods to resolve this issue:
- At the bottom of Windows Media Player 10 there is a mute symbol, ensure that this has not has been activated
- Move the volume slider to the right of the mute symbol. Right click the speaker Icon on the right of your taskbar, the taskbar is normally at the bottom of your screen where you find the start button. If you can not see a volume icon you may find that it has been hidden, simply click on the blue arrow and the volume icon will appear
- If you are using external speaker’s check that the volume for your speakers is turned up and that there is power to your speakers. Check you have sound from another application within your PC, for example you could try playing a CD. If there is no sound when you try this then please revert to your PC Manual.
- Please refer to Microsoft's help pages for more information.
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18. When I go to watch an event, Windows Media Player sticks on ready
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To determine the cause in your case, right click on the player
and select Error Details....
Then click Web Help or More Information to get additional information.
- If the error refers to a DRM license issue such as
"Windows Media Player cannot play, synchronize, or burn a protected file
because an error occurred while verifying the license.",
this could mean that your DRM component is corrupt.
Refer to the "Licence delivery error:
A problem has occurred in the DRM component" section in this FAQ
for details on how to fix this issue.
- Otherwise if you are using Internet Explorer 6,
apply the following rollup fix from
Microsoft Knowledge Base kb922760.
- Refer to Microsoft's help pages for more information.
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20. I get an error saying I am trying to use the service outside the U.K.
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You must be in the UK or Republic of Ireland to view and purchase live streaming for Champions League matches with Sky.
If you have received this message, it appears from your IP address that you are trying to access our streaming web site from outside the UK and Republic of Ireland. Alternatively, your Internet Service Provider (ISP) may be assigning you an IP address which is associated with another country. Please contact your Internet Service Provider for information about this. |
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21. Licence delivery error: Automation server can't create object
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This error should only appear for Internet Explorer browsers. Please choose the solution appropriate to your version of Internet Explorer.
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Internet Explorer version 7 or later
- Navigate to Tools > Manage Add-ons >
Enable or Disable Add-ons...
- In the list of Add-ons find RMGetLicense Class.
Note: if you cannot see this add-on try changing the view
in the Show dropdown list.
- Select the RMGetLicense Class.
- In the Settings section click Enable.
- Click OK.
- If you do not see RMGetLicense class in the list of Add-ons:
- Set your Security settings to Default Level if necessary:
- Navigate to Tools > Internet Options.
- Select Security Tab.
- Click Default Level.
- Click OK.
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Internet Explorer version 6 on Windows XP Service Pack 2
- Navigate to Tools > Manage Add-ons...
- In the list of Add-ons find RMGetLicense Class.
Note: if you cannot see this add-on try changing the view
in the Show dropdown list.
- Select the RMGetLicense Class.
- In the Settings section click Enable.
- Click OK.
- If you do not see RMGetLicense class in the list of Add-ons:
- Set your Security settings to Default Level if necessary:
- Navigate to Tools > Internet Options.
- Select Security Tab.
- Click Default Level.
- Click OK.
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an earlier version of Internet Explorer than those above
- Set your Security settings to Default Level if necessary:
- Navigate to Tools > Internet Options.
- Select Security Tab.
- Click Default Level.
- Click OK.
- Ensure that you have Windows Media Player installed.
- Install the latest version of Windows Media Player from the
Microsoft site.
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22. Licence delivery error: Parameter is incorrect
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This problem may have a number of contributory factors.
Depending on your system, you may need to try one or more
of the following steps in order to fully resolve the issue.
After completing each step, check to see if the issue has been resolved.
- Step 1: Re-individualize Windows Media Player following the link to
Microsoft Security Upgrade page.
- Step 2: Update Windows Media Format run-time components:
- Step 3: Reset DRM system
- Warning: This may delete all media usage rights
and you may not be able to play
protected files you have aquired / downloaded earlier. Please
refer to Microsoft F.A.Q (below) for further information.
- Ensure that your File Explorer settings allow viewing hidden files and folders:
- Open explorer.
- Select Tools > Folder Options menu.
- Select View Tab.
- Check Show hidden files and folders.
- Uncheck Hide protected operating system files (Recommended).
- Save these settings.
- Follow the steps described in "Q. Why do I get
an error message that the rights (or licenses) for my files are
corrupted or not valid?" section of
Microsoft DRM F.A.Q.
Note: if you are using Windows Media Player 9 or earlier,
please follow the steps described for Windows Media Player 10
of the F.A.Q. section above or proceed to the
Microsoft Knowledge Base kb810422.
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23. Licence delivery error: A problem has occurred in the DRM component
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This problem may have a number of contributory factors.
Depending on your system, you may need to try one or more
of the following steps in order to fully resolve the issue.
After completing each step, check to see if the issue has been resolved.
- Step 1: Re-individualize Windows Media Player following the link to
Microsoft Security Upgrade page.
- Step 2: Update Windows Media Format run-time components:
- Step 3: Reset DRM system
- Warning: This may delete all media usage rights
and you may not be able to play
protected files you have aquired / downloaded earlier. Please
refer to Microsoft F.A.Q (below) for further information.
- Ensure that your File Explorer settings allow viewing hidden files and folders:
- Open explorer.
- Select Tools > Folder Options menu.
- Select View Tab.
- Check Show hidden files and folders.
- Uncheck Hide protected operating system files (Recommended).
- Save these settings.
- Follow the steps described in "Q. Why do I get
an error message that the rights (or licenses) for my files are
corrupted or not valid?" section of
Microsoft DRM F.A.Q.
Note: if you are using Windows Media Player 9 or earlier,
please follow the steps described for Windows Media Player 10
of the F.A.Q. section above or proceed to the
Microsoft Knowledge Base kb810422.
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25. I get a virus alert when I try to watch an event
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With some instances of McAfee VirusScan anti-virus software, a false alert for the bo:heap malware/virus is displayed when Windows Media Player starts. This is a known issue and is caused when the 'Buffer Overflow Protection' setting is enabled in your McAfee VirusScan.
To prevent this error from occurring, you can either disable 'Buffer Overflow Protection' or add Windows Media Player to the list of excluded applications within you anti-virus software. |
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